Booking Information

Travel Cancellation Insurance

We recommend guests to take out travel cancellation insuarnce.

What do you do if the unexpected happens? We recommend the  Hotel Cancellation Plus insurance, which provides comprehensive cover for you and your family in the event of illness or a ski accident and also includes helicopter rescue. More information is available here:


Europäische Reiseversicherung

(Take out this holiday insurance directly online via this link).


Cancellation cover als in case of COVID-19 illness despite pandemic status

As long as the COVID-19 situation in Austria remains stable, full cancellation insurance and travel interruption cover will apply. 


Cover exists for example in the event that you, as the insured customer, are unable to commence the trip:

  • because you have been found to have an elevated temperature measured, even if a later test result is negative, or you have tested positive for COVID-19 without showing symptoms.
  • if you show COVID-19 symptoms.
  • becausea close relative or a person living in the same household has contracted COVID-19 and your urgent presence is required.
  • because a close relative in the shared household has contracted COVID-19 and you must therefore be quarantined.


Please find futher information here. 

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