Booking Information

Terms and Conditions

COVID-19 regulation:

In case of a travel warning for our region, that would prohibit an arrival, we certainly guarantee a cancellation free of charge. We will also refund your entire prepayment.

 

Cancellations and Changes during Winter Season 2020/2021:

  • up to 1 month before arrival are not subject to a cancellation fee. (Different terms for bookings during Christmas-, New Year's-, and Carnival-weeks. Continue reading for further information.)
  • from 1 month to 14 days before arrival: cancellation fee of 50% of total rate
  • from 13 days to 7 days before arrival: cancellation fee of 70% of total rate
  • later than 7 days before arrival: cancellation fee of 90% of total rate
  • All late arrivals, early departures, and no-shows are charged the total cost of booking.

 

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Important Hotel Information

Opening Times:

  • Breakfast buffet available from 8.00 am – 10.00 am
  • Après sport snack buffet: from 3.00 pm – 5.00 pm
  • Evening meals are served from 6.30 pm – 8.00 pm
  • Children's evening entertainment available from Mon-Fri (during high season)
  • Indoor swimming pool, tepidarium, and infra-red cabin are open from 7.00 am – 7.00 pm
  • Sauna and steam room available from 4.00 pm – 7.00 pm

 

Pets:

Small pets are welcome in some room categories upon request (EUR 12.- per day; food not supplied). Please understand that your four-legged friends are not allowed in the dining room or in the spa area).

 

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Travel Cancellation Insurance

We recommend guests to take out travel cancellation insuarnce.

What do you do if the unexpected happens? We recommend the  Hotel Cancellation Plus insurance, which provides comprehensive cover for you and your family in the event of illness or a ski accident and also includes helicopter rescue. More information is available here:

 

Europäische Reiseversicherung

(Take out this holiday insurance directly online via this link).

 

Cancellation cover als in case of COVID-19 illness despite pandemic status

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